Net Promoter Score (NPS) Survey to Measure Management Health All Team survey Name CULTURE1. My manager knows about my personal life and truly cares for me Strongly Disagree Disagree Hard to Say Agree Strongly Agree 2. I feel my job is important Strongly Disagree Disagree Hard to Say Agree Strongly Agree 3. All teammates are treated fairly and with respect Strongly Disagree Disagree Hard to Say Agree Strongly Agree 4. High ethical standards are always maintained throughout our company Strongly Disagree Disagree Hard to Say Agree Strongly Agree 5. My manager lets me know how I am doing and where I can get better Strongly Disagree Disagree Hard to Say Agree Strongly Agree 6. We embrace and model our core values which make our company culture unique Strongly Disagree Disagree Hard to Say Agree Strongly Agree 7. We have a culture of operational excellence and have a continuous improvement process Strongly Disagree Disagree Hard to Say Agree Strongly Agree 8. All teammates are engaged in the business and think like owners Strongly Disagree Disagree Hard to Say Agree Strongly Agree LEADERSHIP1. We create a culture that inspires others to achieve at a higher level Strongly Disagree Disagree Hard to Say Agree Strongly Agree 2. We are focused on employee engagement, satisfaction, and morale Strongly Disagree Disagree Hard to Say Agree Strongly Agree 3. Employees are given the freedom and authority they need to make necessary decisions Strongly Disagree Disagree Hard to Say Agree Strongly Agree 4. We clearly define the goals and expectations Strongly Disagree Disagree Hard to Say Agree Strongly Agree 5. We know what we need to do for the company to succeed Strongly Disagree Disagree Hard to Say Agree Strongly Agree EXECUTION1. Information and knowledge are shared openly within the company Strongly Disagree Disagree Hard to Say Agree Strongly Agree 2. Managers set goals and review progress with their teammates in a consistent and non-bureaucratic way Strongly Disagree Disagree Hard to Say Agree Strongly Agree 3. We meet quarterly to review what is happening in the industry, in the company and on the team to adjust our plan Strongly Disagree Disagree Hard to Say Agree Strongly Agree 4. We meet regularly (daily, weekly, monthly, and quarterly) to execute and resolve issues Strongly Disagree Disagree Hard to Say Agree Strongly Agree 5. We spend so much time communicating with employees about the direction and progress of the company that we would be surprised if an employee was unaware of company initiatives and priorities Strongly Disagree Disagree Hard to Say Agree Strongly Agree 6. We have clarity and common understanding of the most important near-term priorities Strongly Disagree Disagree Hard to Say Agree Strongly Agree 7. All teammates are able to accurately articulate our mission, vision, core values, strategic plan, strategic initiatives, goals and progress Strongly Disagree Disagree Hard to Say Agree Strongly Agree 8. Teammates receive useful and constructive feedback from their Managers Strongly Disagree Disagree Hard to Say Agree Strongly Agree 9. Teammates who dont fit the companys core values are managed out of the company Strongly Disagree Disagree Hard to Say Agree Strongly Agree 10. Teammates receive rewards and recognition that are clearly tied to specific behaviors and results Strongly Disagree Disagree Hard to Say Agree Strongly Agree 11. We communicate well with the rest of the company (cross-departments) Strongly Disagree Disagree Hard to Say Agree Strongly Agree 12. We assess all teammates based on our core values, performance, skills, and potential Strongly Disagree Disagree Hard to Say Agree Strongly Agree TEAMWORK1. Morale is significantly affected by the failure to achieve goals Strongly Disagree Disagree Hard to Say Agree Strongly Agree 2. We value collective success more than individual achievement Strongly Disagree Disagree Hard to Say Agree Strongly Agree 3. We are deeply concerned about letting down our peers Strongly Disagree Disagree Hard to Say Agree Strongly Agree 4. We willingly make sacrifices for the good of the company Strongly Disagree Disagree Hard to Say Agree Strongly Agree 5. We know about each others personal lives and are comfortable discussion them Strongly Disagree Disagree Hard to Say Agree Strongly Agree 6. We quickly and genuinely apologize to one another when we say something inappropriate or possibly damaging to the team Strongly Disagree Disagree Hard to Say Agree Strongly Agree 7. We leave meetings confident that everyone is completely committed to the decisions that were agreed on, even if there was initial disagreement Strongly Disagree Disagree Hard to Say Agree Strongly Agree 8. We know what our peers are working on and how they contribute to the company Strongly Disagree Disagree Hard to Say Agree Strongly Agree 9. We openly admit our mistakes and weaknesses to one another and ask for help when we need it Strongly Disagree Disagree Hard to Say Agree Strongly Agree 10. Meetings are compelling and not boring Strongly Disagree Disagree Hard to Say Agree Strongly Agree 11. We challenge each other about our plans and approaches Strongly Disagree Disagree Hard to Say Agree Strongly Agree 12. We are good at bringing conflict into the open so it can be discussed and resolved Strongly Disagree Disagree Hard to Say Agree Strongly Agree 13. We end discussions with clear and specific resolutions and calls to actio Strongly Disagree Disagree Hard to Say Agree Strongly Agree 14. During meetings the most important and difficult issues are put on the table to be resolved Strongly Disagree Disagree Hard to Say Agree Strongly Agree 15. We hold each other accountable to commitments and behaviors Strongly Disagree Disagree Hard to Say Agree Strongly Agree CONFRONT REALITY1. We know our ideal customer criteria and what they value. Strongly Disagree Disagree Hard to Say Agree Strongly Agree 2. We know and are focusing on our profitable customers, products, and services. Strongly Disagree Disagree Hard to Say Agree Strongly Agree 3. We measure customer satisfaction to know how we are doing meeting expectations Strongly Disagree Disagree Hard to Say Agree Strongly Agree 4. We know our SWOT strengths, weaknesses, opportunities, and threats Strongly Disagree Disagree Hard to Say Agree Strongly Agree 5. We know our competitive position in the industry and how much leverage we have with customers, suppliers, rivals, substitutes, and new entrants Strongly Disagree Disagree Hard to Say Agree Strongly Agree 6. We know and are talking action on our unprofitable customers, products and services Strongly Disagree Disagree Hard to Say Agree Strongly Agree 7. We have recently completed a competitor analysis and know what the competition has been up to lately Strongly Disagree Disagree Hard to Say Agree Strongly Agree STRATEGY1. We have a crisp, vivid mental image of our preferred future or vision. Strongly Disagree Disagree Hard to Say Agree Strongly Agree 2. We know who must do what by when and the entire organization is headed in the same direction Strongly Disagree Disagree Hard to Say Agree Strongly Agree 3. We regularly assess our strategic thinking and adjust our Plan Strongly Disagree Disagree Hard to Say Agree Strongly Agree 4. Our plan is concisely summarized and regularly reviewed by the Management Team Strongly Disagree Disagree Hard to Say Agree Strongly Agree 5. We have KPIs to measure progress and benchmark with the competition Strongly Disagree Disagree Hard to Say Agree Strongly Agree 6. We have measurable strategic initiatives to execute for our plan Strongly Disagree Disagree Hard to Say Agree Strongly Agree 7. We have a clear set of priorities and objectives Strongly Disagree Disagree Hard to Say Agree Strongly Agree 8. We know our strategy and how we are going to differentiate form the competition Strongly Disagree Disagree Hard to Say Agree Strongly Agree Δ
