NPS Team Survey

Net Promoter Score (NPS) Survey to Measure Management Health

All Team survey

Name

CULTURE

1. My manager knows about my personal life and truly cares for me

2. I feel my job is important

3. All teammates are treated fairly and with respect

4. High ethical standards are always maintained throughout our company

5. My manager lets me know how I am doing and where I can get better

6. We embrace and model our core values which make our company culture unique

7. We have a culture of operational excellence and have a continuous improvement process

8. All teammates are engaged in the business and think like owners

LEADERSHIP

1. We create a culture that inspires others to achieve at a higher level

2. We are focused on employee engagement, satisfaction, and morale

3. Employees are given the freedom and authority they need to make necessary decisions

4. We clearly define the goals and expectations

5. We know what we need to do for the company to succeed

EXECUTION

1. Information and knowledge are shared openly within the company

2. Managers set goals and review progress with their teammates in a consistent and non-bureaucratic way

3. We meet quarterly to review what is happening in the industry, in the company and on the team to adjust our plan

4. We meet regularly (daily, weekly, monthly, and quarterly) to execute and resolve issues

5. We spend so much time communicating with employees about the direction and progress of the company that we would be surprised if an employee was unaware of company initiatives and priorities

6. We have clarity and common understanding of the most important near-term priorities

7. All teammates are able to accurately articulate our mission, vision, core values, strategic plan, strategic initiatives, goals and progress

8. Teammates receive useful and constructive feedback from their Managers

9. Teammates who don’t fit the company’s core values are managed out of the company

10. Teammates receive rewards and recognition that are clearly tied to specific behaviors and results

11. We communicate well with the rest of the company (cross-departments)

12. We assess all teammates based on our core values, performance, skills, and potential

TEAMWORK

1. Morale is significantly affected by the failure to achieve goals

2. We value collective success more than individual achievement

3. We are deeply concerned about letting down our peers

4. We willingly make sacrifices for the good of the company

5. We know about each other’s personal lives and are comfortable discussion them

6. We quickly and genuinely apologize to one another when we say something inappropriate or possibly damaging to the team

7. We leave meetings confident that everyone is completely committed to the decisions that were agreed on, even if there was initial disagreement

8. We know what our peers are working on and how they contribute to the company

9. We openly admit our mistakes and weaknesses to one another and ask for help when we need it

10. Meetings are compelling and not boring

11. We challenge each other about our plans and approaches

12. We are good at bringing conflict into the open so it can be discussed and resolved

13. We end discussions with clear and specific resolutions and calls to actio

14. During meetings the most important and difficult issues are put on the table to be resolved

15. We hold each other accountable to commitments and behaviors

CONFRONT REALITY

1. We know our ideal customer criteria and what they value.

2. We know and are focusing on our profitable customers, products, and services.

3. We measure customer satisfaction to know how we are doing meeting expectations

4. We know our SWOT – strengths, weaknesses, opportunities, and threats

5. We know our competitive position in the industry and how much leverage we have with customers, suppliers, rivals, substitutes, and new entrants

6. We know and are talking action on our unprofitable customers, products and services

7. We have recently completed a competitor analysis and know what the competition has been up to lately

STRATEGY

1. We have a crisp, vivid mental image of our preferred future or vision.

2. We know who must do what by when and the entire organization is headed in the same direction

3. We regularly assess our strategic thinking and adjust our Plan

4. Our plan is concisely summarized and regularly reviewed by the Management Team

5. We have KPIs to measure progress and benchmark with the competition

6. We have measurable strategic initiatives to execute for our plan

7. We have a clear set of priorities and objectives

8. We know our strategy and how we are going to differentiate form the competition

NPS Team Survey

Net Promoter Score (NPS) Survey to Measure Management Health

All Team survey

Our Products

For Our Practitioners

NPS Team Survey

Net Promoter Score (NPS) Survey to Measure Management Health

All Team survey

Our Products

For Our Practitioners

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